Payment, fulfilment and refunds

What we sell

HGL Lederwaren GmbH, trading as Taschenwerk, sells finished small leather goods for everyday carry: wallets, card holders, coin purses, key cases, belts and a small number of related pocket articles, plus one leather care product. There are 41 articles in total. Each is a physical item, made and shipped from Germany.

Every article is a one-off purchase. There is no membership, no subscription, no recurring charge, no stored balance, no credit facility and no loyalty points scheme anywhere on this site. Nothing you buy renews.

Each article page states the leather class, the tanning method, the thickness in millimetres, the dimensions, the weight, the lining and the hardware, along with photographs. The ledger shows the same figures for every article side by side.

Prices and currency

• All prices are in EUR (€). Currency is stated in words on every price, not only as a symbol.
• Every price is a gross price including German VAT at 19% (inkl. 19% MwSt.). The VAT amount contained in your total is shown separately in the checkout.
• Shipping is charged separately and shown before you commit. Rates by destination.
• We do not charge a surcharge for any payment method, and we do not add handling, processing or service fees. The total in the checkout is the total.

Paying

Payment is due in full when the order is placed. Payment is processed by an external payment service provider on its own platform.

Payment security

• This site is served exclusively over HTTPS with HTTP Strict Transport Security. The checkout will not load over an unencrypted connection.
• Card details are entered on the payment provider’s own form, which is PCI DSS compliant. Those details are transmitted to the provider, not to us. We never see, handle or store a full card number, and no card data touches our database.
• Card payments in the European Economic Area are subject to strong customer authentication under PSD2, which usually means confirming the payment in your banking app.
• What we store about a payment is the amount, the currency, the time, the outcome and the provider’s reference — enough to match a payment to an order and to issue a refund.

From order to delivery

1. You enter your delivery details and confirm the terms and the withdrawal information.
2. You complete the payment with the provider.
3. We email an acknowledgement of receipt immediately. This is not yet an acceptance of your order.
4. We send an order confirmation, and at that point — or on dispatch, whichever is earlier — the contract is concluded.
5. We dispatch within 1–2 business days and email you the tracking number.
6. The invoice is included in the parcel and sent by email.

Refund policy

We refund in these situations:

• You withdraw within 14 days. Full refund of the goods and the standard outbound shipping, within 14 days of us receiving your declaration. You pay the return postage. See Widerrufsrecht.
• The goods are faulty or not as described. Repair or replacement first, at your choice; if that fails, a price reduction or a full refund. We pay the return postage. Two years from delivery for consumers.
• We cannot supply. Full refund of anything paid for the article, promptly and without you having to ask.
• The parcel is lost in transit. Replacement or full refund, at your choice.
• You cancel before dispatch. Full refund, nothing to return.

Refunds go back to the payment method you used, in the original currency. We do not issue store credit instead of a refund, and we do not charge a restocking fee. Bank processing can add a few days on top of our 14, which is outside our control.

Return policy

• Return window: 14 days from receiving the goods to declare, then a further 14 days to post them back.
• Condition: you may examine the goods as you would in a shop. Beyond that, we may deduct for diminished value and will show you the calculation.
• Return address and the process: Widerrufsrecht. Declare online with the withdrawal function if that is easiest.
• Return postage: yours for a change of mind, ours for a fault or our error.
• One exclusion only: an opened tin of leather care balm, once the hygiene seal is broken. Unopened tins can be returned.

Cancellation policy

There is nothing recurring to cancel — no subscription, no membership, no plan. “Cancellation” here means stopping a single order:

• Before dispatch: email or call us with the order number. Full refund, nothing to send back.
• After dispatch: use the 14-day right of withdrawal.
• Email updates: one-click unsubscribe in every message, or write to us. Free, and unrelated to any purchase.

Legal and export restrictions

• Species. We sell bovine leather only, a by-product of the food industry. We do not sell leather from species listed under CITES — no python, crocodile, alligator, lizard, ostrich or stingray — and we do not sell fur. No article we ship requires a CITES permit.
• Chemicals. Our leather complies with Regulation (EC) No 1907/2006 (REACH) Annex XVII, including the 3 mg/kg limit on chromium VI in leather articles in skin contact and the restrictions on azo dyes. Details.
• Destinations. We ship to the countries listed at checkout. We do not ship to destinations subject to EU sanctions or export restrictions, and we will cancel and refund an order in full rather than breach them.
• Customs. Outside the EU, import duty and local VAT are yours to pay on arrival. We declare the true contents and the true value on every customs form.
• Age. Orders require full legal capacity. Minors need a parent’s or guardian’s consent.

Getting help from a person

Email support@hgllederwaren.shop or call +49 1602061882, Monday to Friday, 09:00–17:00 CET. We answer within one business day. Post reaches us at the address in the Impressum. There is also a contact form if you prefer, but the email address and the phone number are real and monitored — you are not obliged to use a form.

Free shipping within Germany applies from 90,00 € goods value. Full conditions on the shipping page and in the terms of sale.