Legal
Shipping and delivery
What it costs, how long it takes, and what we do when something goes wrong on the way.
Last updated 12 August 2026
Rates and destinations
All shipping charges are shown in EUR (€) including VAT, and are added to the goods total. The exact charge for your order is shown in the checkout before you commit to anything.
| Destination | Carrier | Transit | Charge | Free from |
|---|---|---|---|---|
| Germany | DHL Paket | 1–3 business days after dispatch | €4.90 | €90.00 |
| Austria, Belgium, Netherlands, Luxembourg, Denmark, Czechia, Poland, France | DHL Paket International | 2–5 business days after dispatch | €9.90 | €90.00 |
| Remaining EU / EEA and Switzerland | DHL Paket International | 3–8 business days after dispatch | €9.90 | €90.00 |
| United Kingdom, Norway, rest of world | DHL Paket International | 5–14 business days after dispatch | €19.90 | Not applicable — duties and import VAT payable by the recipient |
The free-shipping threshold of 90,00 € applies to the gross goods value of the order after any discount. It does not apply to destinations outside the EU and EEA.
Dispatch times
- We dispatch within 1–2 business days of payment clearing. Orders placed on a Friday afternoon usually leave on the Monday.
- Business days are Monday to Friday, excluding public holidays in Rhineland- Palatinate.
- Transit time is on top of dispatch time. A German order placed on Monday typically arrives Wednesday or Thursday.
- If an article turns out to be unavailable after you have ordered, we tell you the same day and refund it in full. We do not substitute a different article without asking.
Tracking
Every parcel is tracked. You get the tracking number by email when the label is created, which is usually a few hours before the parcel is actually collected — so a number that shows nothing yet is normal for the first day.
Cancelling before dispatch
If you change your mind before the parcel leaves us, email support@hgllederwaren.shop or call +49 1602061882 with your order number. If we can still stop it, we cancel the order and refund in full within a few days — nothing needs to be shipped or returned.
Once it has gone, use your 14-day right of withdrawal instead. That gets you to the same place; you just pay the return postage.
Late, lost or damaged
- Late. Contact us if the tracking has not moved for three business days. We chase the carrier — you should not have to.
- Lost. If the carrier declares a parcel lost, or tracking stalls long enough that it plainly is, we send a replacement or refund you in full, at your choice. For consumers the risk of loss in transit is ours until the goods reach you, so this is not something you have to argue for.
- Damaged in transit. Photograph the outer packaging before you unpack any further, then send us the photographs. We arrange the replacement and the return, and we pay the return postage.
- Wrong article. Our mistake, our cost. We send the right one and a prepaid label for the wrong one.
Deliveries outside the EU
Orders leaving the EU are shipped under DDU/DAP terms: import duty, customs handling fees and local import VAT are charged to you by the carrier or customs authority on arrival, and are not included in what you pay us. We cannot calculate or prepay them, and we cannot mark a parcel as a gift or understate its value.
If a parcel is refused at customs and returned to us, we refund the goods value less any charges the carrier passes on to us for the return.
Packaging
Goods ship in a plain corrugated box with paper void fill and a paper document wallet. No plastic film, no polystyrene. The box and the fill go in the paper recycling. We are registered under the German Verpackungsgesetz and participate in a dual system; the registration number is in the Impressum.
Gift sets ship in their presentation box inside the outer carton, so the presentation box arrives unmarked and unlabelled.