Questions
Common questions
If yours is not here, write to support@hgllederwaren.shop or call +49 1602061882. A person answers, within one business day.
The leather
- Is everything full-grain?
- No, and we would rather say so than imply otherwise. 30 of the 41 articles are full-grain. The others are top-grain where colour stability matters more than patina, split leather in two bag items where a pigmented surface is genuinely more useful, and two articles with no leather in them at all. The grade is a sortable column in the ledger.
- Vegetable or chrome tanned — which should I choose?
- Vegetable-tanned if you want it to change — it darkens, burnishes and records how you use it. Chrome-tanned if you want it to stay as it arrived, which for a black wallet or anything living against coins is usually the sensible answer. The tanning method is on every article page and explained properly here.
- There are marks and colour variation on mine. Is it faulty?
- No. Pores, grain variation, healed scars and growth lines are what a natural hide looks like, and the piece you receive will differ from the studio photograph in exactly those respects. A genuine fault — a split fold, a failed seam, hardware that breaks — is a different thing entirely and is covered for two years.
- Will the leather stain my clothes?
- An unlined vegetable-tanned article can transfer a trace of colour onto pale fabric in the first few weeks, particularly in warm weather. Buff it hard with a dry cloth several times before it goes near a white shirt. It settles down. More in the care guide.
Choosing and sizing
- What belt length do I order?
- Never your trouser size. Measure a belt you already wear from the fold at the buckle to the hole you actually use. Straps ship long and trim down at home with two screws and a sharp blade — step by step here.
- How many cards will actually fit?
- The slot count in the ledger is the honest figure: one card per slot, with the wallet still closing flat. You can push a second into a slot for a week and the leather will stretch to it permanently, which is how card slots go slack. If you carry ten cards, buy something with ten slots.
- Do the RFID articles stop card fraud?
- No, and we will not claim they do. Under test, a card fully seated in the shielded compartment did not respond to a 13.56 MHz reader at 0–40 mm. Outside that — card in another pocket, case open, 125 kHz credentials, online fraud, someone taking the wallet — the shield is irrelevant. The test conditions in full.
- I cannot decide. Can someone just tell me?
- Two options. The Carry Finder answers in four clicks from a fixed rule set. Or describe your situation on the consultation form and a person writes back within a day or two with the reasoning shown. Both are free and neither ends in a sales call.
Ordering and delivery
- What does shipping cost?
- €4.90 within Germany and €9.90 within the EU and EEA, both free from 90,00 € of goods. €19.90 elsewhere, with duty and import VAT payable by you on arrival. Full table on the shipping page.
- How long until it arrives?
- We dispatch in 1–2 business days. On top of that, one to three days within Germany and two to five to neighbouring EU countries. Every parcel is tracked and you get the number by email.
- Do I need an account?
- No. There is no account system, no password to forget and no profile stored. Your cart lives in your own browser; your order details are used to fulfil the order and kept for the ten years German tax law requires for invoices.
- Is there a subscription or membership?
- No. Every article is a one-off purchase. Nothing renews, nothing recurs, there is no membership tier, no stored balance and no points scheme. The only optional recurring thing is a free email list you can leave in one click.
Returns, payment and data
- How do returns work?
- Fourteen days from delivery to tell us, no reason needed, then another fourteen to post the goods back. We refund the purchase price and the standard outbound shipping within 14 days of your notice; you pay the return postage. Declare it in a minute with the withdrawal function, or read the full terms.
- Is anything excluded from returns?
- One thing: an opened tin of care balm, because the hygiene seal has been broken. Unopened tins come back like anything else. Everything else in the range — including a belt strap you have already trimmed — is returnable, though a cut strap may attract a deduction for lost value that we will show you the calculation for.
- Is paying here safe?
- The whole site is served over HTTPS with strict transport security. Card details are entered on the payment provider’s own PCI DSS compliant form — they are transmitted to the provider, not to us, and no card data touches our database. EEA card payments go through strong customer authentication under PSD2.
- What do you do with my data?
- We use it to fulfil the order and to answer you, and that is all. No data is sold, no advertising pixels run, no profiles are built. Optional analytics is off unless you switch it on, and refusing is one click. The privacy notice sets out every category, the legal basis and the retention period.